In the previous step we have discussed the importance of customer research. In that step you will also obtain
. So for starters you need to offer that.
. It’s best that you choose the banks that already have packages for ecommerce because that will save you a lot of hours later.
When you choose the bank, they will guide through the whole process of obtaining the option to process
, and in some cases to be able to process Twint.
card that is not available options in every payment gateway.
To start a process, you will need to have a company registered
and, in some cases ,online shop already up and running
, so that the bank can asses that everything is correctly done.
Also, in most of the cases you will need a bank acc. in the bank, which package for ecommerce you will want to choose.
Paying by Invoice
If you choose to enable paying by Invoice
, it’s a good thing that you sign a deal with a specialized company that will collect money in your name like for example MF Group.
These companies will check your customer at the checkout phase on your web shop, and if the data from the customer checks out, the customer can go through with the order.
The company will collect the money from customer and you send the companie an invoice every month. Company will pay you no matter what, so they are taking the risk of fraud from you.
PayPal is also a great option, but please be aware of the commissions (that are not small) and also that they have right to freeze your account at any time if they choose to do so.
Our recommendation is that you use them, but not as primary provider rather as secondary or even third option on the web shop.
This is the best part of business when you have a web shop. Having a lot to do with shipping means your web shop is a success!
Customers in Switzerland expect that they received the products as soon as possible. So it is a good idea that you have an inventory of the products
that you will sell.
The second thing is that you have a reliable delivery partner
, so that your shipment doesn’t get broken or mishandled in such a way that a product is not of use for customer.
In Switzerland you have a lot of options for shipping partners, and this is something that you need to start negotiate at the beginning of the online shop development. You need to know what are cost associated per package
On the online shop side, it’s a good thing that to have free shipping for customers at certain price
. You will need to calculate at a certain price that makes economic sense to you.
These are the systems that you will use to manage your products, customers and orders online. Two of the best online shop systems are
- WooCommerce (for shops up to 1000 products)
- or Magento (for bigger shops).
In this step the goal is to setup one of the two mentioned online shop systems on your domain. The Design of your online shop is very important because he can break or make your success. Your design needs to be aligned with your customers expectations.
The goal for the design is that your customers go through the order process with as little steps possible
. That will result in excellent conversion rates (ratio between visitors and customers). After the setup you are ready to fill a shop with products.
This is a very big topic that we cover in great detail in other articles such as:
In this section I will only name a few things you need to consider when you think about marketing for your online shop.Social proof
– is very important because for the visitors of your online shop is a sign that your web shop is legit and that you will deliver on your promises.
Social proof can be a open commentary section on your product page. Rating from Google business or similar service (like tripadvisor). Verification
from one of the companies in Switzerland that are specialized in that. This verification will guarantee that you will deliver your product and that customers have some reasonable time to return products (return policy). This is usually 14 days.
If you follow to all the regulation provided by this companies, you will be eligible to receive their badge, which you can then put on your websites.
Content is also a very big part of your marketing efforts, you need to have a Blog
with regular post (articles) publishing. The articles needs to be educative about your products or in some other way they need to help your customers.
They also need to be optimized for Google and about that you can read in our Article about Google Optimize.
This is something that every web shop need to have from the start. These are emails that your customer will receive when they buy something from you
, or they open an account on your online shop.
Based on the research of your customer in step 4 you will need to decide what kind of language you will use in your transactional email. Will you use High German or Swiss German, will you refer to your customers with respect or more comfortable etc.
If your web shop is only in English you don’t have to worry about that since there is no difference in addressing someone with respect or more comfortable. You will always use the pronoun – you.
It is very hard to tell which social networks will work for your online shop in advance, before knowing what you will sell.Some social networks will work for one kind of business and other will work for another kind of business.
Rule of thumb here is that you also need to see where your customers are based
and that you follow them on that social network.
For example, if you have a lot of Russian people that are living in the Switzerland, and you want to target them as your future customers, then it would be a good thing that you have a profile in VKontakte
. If you are more in B2B selling, then it makes sense that you have a profile on LinkedIn.
As you can see there are a lot of options and you need to choose carefully because it’s not wise to spend a lot of time and money on social network that will not give you return on that investment (ROI).
When your online shop goes into production it’s finally time to take a break because you have done all the work and now the money will start pouring in. Right? Wrong!
An online shop is never really finished, you will need to monitor your users and customer constantly and to recognize the patterns in their behavior.
We do this with different tools, one of them is a screen recording your users, and that recordings we later analyze to see what are the pain point in the website.
This is the ongoing process where you test the ideas and see what happens.
For example, what if you add another payment option in the checkout, will your conversion rate go up or down?
Or if you decide that you will rather have videos on the product page and not he images, would that be better for your online shop or not.
This are just few examples what do you need to test on the site, but you also need to test your marketing message, your visuals, and see what will perform the best.
As you can see there is a lot of work to start a successful online shop in Switzerland but with the right partners and Oxidian by your side this is very easy to do. If you have any questions or doubts regarding the start of your online shop, please do not hesitate to contact us.